Returns, Refunds & Exchange Policy
If you need to return or exchange an item, please read our policy carefully.
1. Returns Policy
✅ Timeframe for Returns
You can return items within 28 days of receiving your order for a refund or exchange.
Returns must be initiated within 28 days of receiving your parcel.
✅ Condition of Returned Items
Items must be unused, in original condition, and in original packaging where applicable.
We do not accept returns for items that have been used, worn, or are no longer in a sellable condition.
✅ Non-Returnable Items
Clearance or discounted items (unless faulty).
Custom or made-to-order products.
Items marked as ‘Seconds’ or ‘Bargain Deals’—these items are sold at a discount due to minor imperfections and are non-returnable.
2. Refund Policy
✅ How Refunds Work
Refunds will be issued to the original payment method within 10 working days after we receive and inspect your return.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or faulty item sent).
✅ What You Must Provide for a Refund
To process your return quickly and smoothly, please provide:
🔹 Your Full Name
🔹 Order Number
🔹 Email Address (used to place the order)
⚠️ If these details are not provided, we cannot guarantee a refund.
✅ Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us within 28 days of receiving your order, and we will arrange a replacement or refund.
3. Exchanges
If you would like to exchange an item, please follow the same process as returning a product.
Exchanges are only possible if the requested item is in stock at the time we receive your return.
4. Missing Items & Order Issues
✅ Missing or Incorrect Items
If an item is missing from your order, you must notify us within 28 days of receiving your parcel.
We cannot replace missing items if notified after 28 days, as we cannot verify the claim.
✅ Late Claims (After 28 Days)
If you contact us after 28 days, we regret that we cannot offer refunds, replacements, or investigate missing items.
5. How to Return Your Item
📦 Returning by Post
Please ensure your item is securely packaged to avoid damage during transit.
Include your order number, name, and email address inside the package.
Failure to provide these details may result in delays or us being unable to process your refund.
We cannot guarantee a refund or exchange if the required information is not included.
⚠️ We are not responsible for return shipping costs unless the item is faulty or we made an error with your order.
6. Clearance Sales & Non-Refundable Items
🛑 Clearance Sale Policy
Items purchased in a Clearance Sale or marked as "Seconds" are non-returnable unless faulty.
7. Contact Us
If you need to arrange a return, exchange, or have questions, please email us at info@agsonline.co.uk with your order number, name, and details of your request.
We aim to respond within 2 business days and appreciate your patience.